Unopened products purchased from Olfactory NYC are eligible for a full refund/exchange if returned within 30 days of receipt. All returns will be credited to the original form of payment. We provide free pre-paid shipping labels for all returns requested. The time it takes for the refund to appear in your account may vary depending on your bank and credit card provider. Custom products are not eligible for a refund.

We reserve the right to handle returns on a case-by-case basis, and will do our best to ensure our customers are satisfied. If an item is deemed unfit for return, we reserve the right to withhold a refund.

If you wish to initiate a return, please email with your order number and the items you wish to return. If you would like to make an exchange, please list the replacement items you wish to receive.