FAQ

What is Olfactory NYC?

Olfactory NYC is a new concept in modern fine fragrance. We work with the world's top perfumers to eliminate the guesswork behind personal fragrance creation by allowing you - the one wearing the scent - to decide how it should smell. Learn more about our philosophy here

 

Where are you located?

Our studio is located on 281 Mott St., New York, NY. 

 

How do I create a custom fragrance?

When you visit our studio, you'll smell our selection of core fragrances and choose your favorites. Based on your preferences, our scent mixologists will guide you through the process of adding a variety of different fragrance accords to each core scent until you discover your perfect blend. As we freshly bottle your custom scent, you'll choose your fragrance's label color and whatever name you'd like stamped on the front!

 

 

Do I need an appointment to create a custom scent? 

Scent for 1: No appointment necessary, just walk in! 

Scents for 2-3 guests: If you're planning to visit on a weekend, we do recommend making an appointment (email us at hello@olfactorynyc.com). You're more than welcome to still make an appointment if coming on a weekday, although it isn't required.

Scents for 4+ guests: We strongly recommend making an appointment, especially to ensure we aren't closed for a private event - feel free to inquire about those, too! 

 

How do I prepare for creating my custom scent?  

We recommend coming into the studio with a clean slate - avoid wearing personal fragrance before your visit, especially on the arms and wrists.

 

Do I have to create a custom fragrance, or can I purchase your fragrances as-is? 

Customization of our fragrances is not required - all of our core fragrances are fully finished blends, designed to be worn alone, and available for purchase here.

 

What other products do you offer? 

In addition to fragrance, we offer body wash, body lotion, and soy-based candles in many of the same scents as our core fragrances. View our whole collection here.

 

What are the prices and sizes of the fragrances you offer? 

Our 50ml/1.69oz core fragrances are $55 (purchased as-is, without scent customization) and $85 (with scent customization).  

 

What is the cost of label customization? 

Label customization is free and offered on the 50ml fragrances as well as on our candles. 

 

I care about what I put on my skin and how my product was produced. Are your fragrances safe, cruelty-free, or vegan?

Olfactory NYC is certified cruelty-free by Leaping Bunny International. All of our products are vegan, phthalate-free, and paraben-free. Our fragrance oils are sustainably sourced and contain ingredients certified safe by IFRA - learn more.

 

Are any of your scents unisex?

Yes! All of our scents are unisex; we believe scent is ungendered and anyone should be able to enjoy whichever scents they like. Some scents do skew more traditionally male and female though, so if you have any questions we're happy to assist.

 

Do you offer free samples of your fragrances?

Currently we do not offer free samples of our fragrances. We do however have sample boxes available for purchase here

 

I'm looking for a special gift - what are my options?

In addition to gift cards, we offer gift bottles - you purchase an empty bottle for the recipient, and they customize and fill it up in our studio. See more of our gift options here. 

 

What is your return policy?

See our return and exchange policy here. 

 

Is shipping free?

We offer free shipping over $100 and on our sample boxes. See more about our shipping here. 

 

Can my shipment be delivered outside of the US? 

We currently do not ship outside of the US. 

 

I'm loving my custom scent and am almost out! How can I reorder it?

To view your previous purchases and re-order, you must have an account created with us. Login to your account (or create your account here) with the same email you used at checkout. If you're unsure what email you used, feel free to chat us using the chat bubble at the bottom of your screen or email hello@olfactorynyc.com and we'll be happy to assist! 

 

Are you hiring?

If you're interested in joining the Olfactory team, feel free to send along your resume and a short note about yourself to hello@olfactorynyc.com. We'll reach out to you if you're the right fit for any roles we have open!